Backup and recovery

Know your backup actually works, and that you can recover quickly when something goes wrong.

Every business has ‘backups’. Very few can tell you when they were last tested, what’s really covered, or how long a full recovery would take. Our backup and recovery service takes the guesswork out – clear scope, tested restores, documented recovery plans and monthly evidence that the whole thing works.

What is backup and recovery?

It’s a managed service covering what gets backed up, how often, where it’s stored, how fast you can restore it – plus the testing, reporting and documentation that prove it all works before you need it to.

Why do you need it?

Ransomware now targets backups as its first move. Cloud platforms like Microsoft 365 and Google Workspace do not back up your data the way most teams assume – a user deleting a SharePoint library or a mailbox being compromised can wipe out months of work.

We assume the worst case and make it survivable with tested restores, offsite and immutable copies, and clear documentation so the plan isn’t just in someone’s head.

For owners and boards, it means a defensible position if the worst happens – and a short, factual answer whenever insurers, clients or auditors ask what your recovery story is.

What are the benefits?

Tested restores

Not just ‘backups running’ – evidence that a real restore works, with written reports you can hand to an auditor.

Microsoft 365 protected

Mail, OneDrive, SharePoint and Teams backed up independently of Microsoft so a deleted library can be restored months later.

Ransomware-resilient

Immutable storage, air-gapped copies and alerting on suspicious activity so attackers can't wipe your safety net.

Clear recovery targets

RPO and RTO agreed per system and reported against every month – no surprises when something needs to come back.

Audit-ready logs

Every backup, restore and anomaly logged and retained so audit and insurance questions get answered in minutes.

No surprises

Documented recovery plan written in plain English – not buried in a supplier portal no-one can get into.

What does backup and recovery include?

Third-party backup for Exchange Online, OneDrive, SharePoint and Teams, independent of Microsoft’s own retention so a deleted mailbox can be restored months later – not just 30 days.

What we do to help

We audit what you actually have today, find the gaps most teams don’t know exist, and move you onto a managed backup service with tested restores built into the run-rate.

Every month you get a report showing what’s backed up, what succeeded, what failed, and what we restored in test – so evidence is never something you have to go hunting for.

If the worst happens, you don’t pay extra for recovery work or scramble to find the right supplier – it’s already included, rehearsed and ready.

Why choose Outside Help?

We’re not just IT support. We’re a dedicated partner that’s invested in your success and growth, and we’ll get to know your business, your users, and your goals so we become an extension of your team, rather than strangers on the end of the phone.

As an accredited Microsoft Solutions Partner for Modern Work, we know the Microsoft platform inside-out, and we know how you can extract the most value from it.

Plus, we’re Cyber Essentials certified; we understand the responsibility of data protection and can effectively guide you through the accreditation process, just as we did ourselves.

What our clients say

Outside Help brought us effortlessly back into the 21st century without any disruption.

WN Properties

Independent Estate Agent

I can now spend less time messing around with IT and more time helping clients obtain mortgages!

Steve

The Mortgage Specialists

The Outside Help team were an essential part of my new business. As well as recommending the right software package, the team were on hand whenever I had IT based queries. They also very helpfully recommended hardware as my business grew. Great service overall and reassuring to know the guys are there should any issues present themselves.

Aero Property Consultants

Key areas we cover

Microsoft 365

Independent backup for mail, files, Teams and SharePoint, beyond what Microsoft retain themselves.

Servers and endpoints

Image-level and file-level backup with offsite copies for critical data.

Disaster recovery

Documented plans, agreed targets and annual testing with a written report.

Ransomware resilience

Immutable storage, anomaly alerting and a rehearsed response.

Products we work with

The platforms behind our backup and recovery service.

Barracuda

Backup, archiving and email security in a single integrated platform.

Visit Barracuda

Microsoft 365 Backup

Native and third-party backup for Exchange, OneDrive, SharePoint and Teams.

Visit Microsoft

Common questions

Only for a limited retention window and only against Microsoft-side failures. A user-deleted library, a ransomware-encrypted mailbox or a long-horizon legal hold won’t be covered. Third-party backup closes that gap.
Restore testing is built into the service with written reports so you always know what’s been verified recently.
We move to the rehearsed response: isolate, identify scope, pick the cleanest restore point, rebuild to a known-good state. Insurer and communications support included.
Yes. We map backup retention, access and evidence to common frameworks (Cyber Essentials, GDPR, sector-specific) and produce the audit evidence.

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