General
What is Microsoft 365?
Microsoft 365 is a cloud-based collection of apps, services, and security features meant to help businesses deliver value for their customers.
What’s the difference between monthly and annual commitment subscriptions?
Monthly commitment allows paying month-to-month with cancellation flexibility, while annual commitment offers discounted rates with the option to pay monthly or annually. Business plans support both options, whereas enterprise and Office 365 plans require annual commitment.
What is the difference between Microsoft 365 Business Basic, Business Standard, Business Premium, and enterprise plan options?
Business Basic includes lightweight web/mobile versions of core apps and Teams. Business Standard adds desktop versions and Clipchamp. Business Premium includes advanced cybersecurity and device management. Enterprise plans offer enhanced compliance, security, business intelligence, and analytics for organisations with 300+ users.
What happens to my data if I cancel my subscription?
Your data is yours. Users can download emails and documents before cancelling. Administrators retain limited access to data for 90 days post-cancellation.
Usage
How many users do Microsoft 365 plans support?
Business plans support a maximum of 300 users; enterprises exceeding this threshold should consider enterprise plan options.
Can I use my own email domain with Microsoft 365?
Yes, custom domains or existing domains from other providers can be integrated with subscriptions.
How many devices can I install Microsoft 365 apps on?
Installation is permitted on five desktop computers, five tablets, and five mobile devices.
Does Microsoft 365 work when I’m not connected to the internet?
Business Basic requires internet access. Standard and Premium plans offer offline desktop apps. OneDrive and Outlook support offline functionality with automatic syncing upon reconnection.
How many users can I host for online meetings and video calls using Microsoft Teams?
Business plans support up to 300 participants; E3/E5, A3/A5, and G3/G5 plans support up to 1,000 participants.
How can I know if the hardware and software I run today is compatible with Microsoft 365?
Windows 8 Pro or later generally meets minimum requirements. Windows 11 compatibility can be verified through system requirements or the PC Health Check app.
Who has access to my information stored on Microsoft 365?
Microsoft implements protective measures against unauthorised access, preventing customers from accessing others’ data.
