Connectivity and communications

Reliable internet, phones and meeting rooms across every site and every hire, without the juggling act.

Bad connectivity is the fastest way to make a good team look slow. Patchy Wi-fi, VoIP nobody can administer, meeting rooms that only half work – the frustration compounds every day. Our connectivity and communications service covers the whole stack as one managed service, so the kit just works and your team can get on with the job.

What is connectivity and communications?

It’s an end-to-end service covering your internet, networking, Wi-fi, phones and meeting rooms – designed for how your team actually works and monitored continuously so problems are spotted before the team notices.

Why do you need it?

Connectivity isn’t a one-off install – it’s a service that needs owning. Circuits fail, access points go stale, VoIP users move around, meeting rooms gather dust. Without an owner, things quietly degrade until someone complains loudly enough to force action.

We run the whole stack as one service – internet, LAN and Wi-fi, VoIP and mobile, meeting room kit – so there’s a single team responsible for keeping your people connected.

For owners, it means one bill, one monitoring dashboard and one number to call when connectivity is the issue – no more three-way calls between the ISP, the phone provider and the office landlord.

What are the benefits?

Reliable by design

Dual circuits where it matters, Wi-fi that survives a full room, and failover that kicks in before anyone notices.

One provider, one bill

Circuits, phones, mobile and meeting rooms under a single contract and a single support team.

VoIP that's properly run

Users added or moved the same day, not next quarter. Call analytics and recording included where needed.

Rooms that just work

Consistent meeting-room experience across sites, with remote monitoring so issues are flagged before the meeting starts.

Always watching

Monitoring 24/7 across circuits and devices – we see outages before you do and have supplier escalation paths ready.

Ready for growth

New offices and hires added to a documented runbook instead of starting from scratch every time.

What does connectivity and communications include?

Business-grade internet circuits (FTTP, leased line, 5G backup, Starlink for rural sites) paired with properly configured routers, firewalls, switches and Wi-fi. Designed for hybrid work and ongoing support, not a one-off install.

What we do to help

We design the solution around your sites and team, source the hardware and circuits through our partners, install and commission – then move straight into managed service with continuous monitoring and a named engineer owning the relationship.

If you’re opening a new site or hiring overseas, we handle it end-to-end – circuits, Wi-fi, phones, meeting rooms, device delivery – coordinated with your landlord, fit-out contractor and HR timeline.

Monthly reporting tells you what’s been flagged and fixed, and how connectivity is performing site by site – so you’ve always got a clear view of how things are running.

Why choose Outside Help?

We’re not just IT support. We’re a dedicated partner that’s invested in your success and growth, and we’ll get to know your business, your users, and your goals so we become an extension of your team, rather than strangers on the end of the phone.

As an accredited Microsoft Solutions Partner for Modern Work, we know the Microsoft platform inside-out, and we know how you can extract the most value from it.

Plus, we’re Cyber Essentials certified; we understand the responsibility of data protection and can effectively guide you through the accreditation process, just as we did ourselves.

What our clients say

Outside Help brought us effortlessly back into the 21st century without any disruption.

WN Properties

Independent Estate Agent

I can now spend less time messing around with IT and more time helping clients obtain mortgages!

Steve

The Mortgage Specialists

The Outside Help team were an essential part of my new business. As well as recommending the right software package, the team were on hand whenever I had IT based queries. They also very helpfully recommended hardware as my business grew. Great service overall and reassuring to know the guys are there should any issues present themselves.

Aero Property Consultants

Key areas we cover

Internet circuits

FTTP, leased line, 5G backup and Starlink where fixed-line is unreliable – sized to the business, not the brochure.

LAN and Wi-fi

Ubiquiti-based networks that stay reliable at a full-room offsite as well as at quiet desks.

VoIP and mobile

Yealink handsets and Microsoft Teams Phone, plus managed mobile plans under one bill.

Meeting rooms

Teams Rooms and Zoom Rooms, consistently configured across sites with remote monitoring.

Products we work with

The platforms behind our connectivity and communications service.

Yealink

The VoIP handsets and meeting-room kit behind most of our deployments.

Visit Yealink

Ubiquiti Networks

Enterprise Wi-fi and networking that scales without the enterprise price tag.

Visit Ubiquiti

Microsoft Teams Phone

Cloud telephony integrated into Teams – no separate app, no separate account.

Visit Microsoft

Starlink

Satellite internet for rural sites and failover where fixed-line connectivity isn’t reliable. Deployed for clients including EO Burton.

Visit Starlink

Common questions

Yes. We run the IT side end-to-end: circuits, Wi-fi, phones, meeting rooms and device delivery, coordinated with your landlord and fit-out contractor.
Dual-circuit sites fail over automatically. Single-circuit sites get proactive notification from our monitoring, and we work the supplier escalation on your behalf.
No. We source from several carriers based on fit – BT, Virgin Business, Gamma, TalkTalk Business and others. The right circuit depends on the postcode and the use case.
Yes. Business mobile plans, SIM provisioning, MDM and expense reporting, usually on the same monthly invoice as the rest of the service.

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