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Privacy Policy

Last updated: April 2026

Definitions and Interpretation

In this privacy policy, the following definitions apply:

Data: all information submitted to Outside Help Limited via the Website, incorporating definitions from Data Protection Laws.

Cookies: small text files placed on your computer when visiting the Website or using its features.

Data Protection Laws: referenced in relation to Data collection and processing.

GDPR: the UK General Data Protection Regulation.

Outside Help Limited, we or us: a company incorporated in England and Wales (registered number 13215222), located at Crown House, 27 Old Gloucester Street, London, WC1N 3AX.

UK and EU Cookie Law: the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended.

User or you: any third party accessing the Website who is not employed by or contracted to Outside Help Limited.

Website: https://outside.help and its sub-domains.

Scope of This Privacy Policy

This policy applies only to Outside Help Limited’s actions and User interactions with the Website. It does not cover linked external websites. Outside Help Limited acts as the “data controller” under applicable Data Protection Laws.

Data Collected

We collect the following personal data:

  • Name
  • Contact information (email addresses, telephone numbers)

How We Collect Data

Data is collected in two ways:

  1. Data you provide directly
  2. Data collected automatically

Data You Provide

We collect data when you:

  • Contact us via the Website, telephone, post, or email
  • Use our services

Data Collected Automatically

We automatically collect:

  • IP address
  • Visit dates, times, and frequency
  • How you use and interact with Website content
  • Information via cookies (in accordance with your browser settings)

Our Use of Data

Data may be used for:

  • Transmitting marketing materials via email that may interest you

We use data based on our legitimate interests. You have the right to object (see “Your Rights” below).

Direct Marketing

For email marketing, we require consent:

  • Soft opt-in consent: applied when you’ve previously engaged with us; we assume consent unless you opt-out.
  • Explicit consent: required for other e-marketing; you must take positive action (e.g., checking a box).
  • You may withdraw marketing consent at any time.

Who We Share Data With

We may share your data with:

  • Group companies or affiliates — to ensure proper administration of your website and business.

Keeping Data Secure

We use technical and organisational measures to safeguard your data:

  • Account access controlled by unique username and password.
  • Data stored on secure servers.
  • Measures to address suspected data breaches.

If you suspect misuse, loss, or unauthorised access, contact: hello@outside.help.

For security guidance, visit www.getsafeonline.org (supported by HM Government and leading businesses).

Data Retention

We retain data only as long as necessary to fulfil the purposes outlined in this policy or until you request deletion. Data may persist on backup or archival media for legal, tax, or regulatory purposes.

Your Rights

You have the following rights regarding your data:

  1. Right to access: request copies of information we hold about you, or request modification, update, or deletion. We won’t charge unless your request is “manifestly unfounded or excessive.” We may refuse requests and will explain why.
  2. Right to correct: have inaccurate or incomplete data rectified.
  3. Right to erase: request deletion or removal of your data.
  4. Right to restrict use: “block” us from using your data or limit how we use it.
  5. Right to data portability: request we move, copy, or transfer your data.
  6. Right to object: object to our use of your data, including for legitimate interests.

To exercise these rights or withdraw consent, contact: hello@outside.help.

If unsatisfied with how we handle complaints, you may refer the matter to the Information Commissioner’s Office (ICO) for the UK at https://ico.org.uk/.

Keep your data current by informing us of changes.

Links to Other Websites

This Website may provide links to external websites. We don’t control these sites or their content. This policy doesn’t extend to those sites. Review their privacy policies before using them.

Changes of Business Ownership and Control

If Outside Help Limited expands, reduces, or transfers control of its business, relevant user data will transfer with that business segment. The new owner may use data for its original purposes. We may disclose data to prospective purchasers. We’ll take steps to protect your privacy in such instances.

Cookies

General Cookie Use

Outside Help Limited uses cookies to improve your Website experience and service offerings. Cookies are used in accordance with UK and EU Cookie Law.

Before placing cookies, you’ll receive a consent message. Granting consent enables better service; denying it may limit certain Website features.

Cookie Types

Strictly necessary cookies: required for Website operation (secure login, shopping carts, e-billing).

Analytical / performance cookies: help us recognise visitors and track movement, improving Website functionality.

Cookie Management

A complete list of cookies used appears in the Cookies Schedule below.

You can enable or disable cookies in your internet browser settings. By default, most browsers accept cookies. You can delete cookies anytime, though this may remove personalisation settings and login information. Consult your browser’s help menu or visit aboutcookies.org for detailed guidance. Keep your browser updated.

Cookies Schedule

Strictly Necessary Cookies

  • cookielawinfo-checkbox-necessary: set by the GDPR Cookie Consent plugin to store user consent for “Necessary” cookies.
  • cookielawinfo-checkbox-functional: records user consent for “Functional” cookies.
  • cookielawinfo-checkbox-performance: stores user consent for “Performance” cookies.
  • cookielawinfo-checkbox-analytics: stores user consent for “Analytics” cookies.
  • cookielawinfo-checkbox-others: stores user consent for “Other” cookies.
  • viewed_cookie_policy: stores whether the user has consented to cookie use (doesn’t store personal data).

Analytical / Performance Cookies

  • cookielawinfo-checkbox-functional: records consent for “Functional” cookies.
  • cookielawinfo-checkbox-performance: stores consent for “Performance” cookies.
  • cookielawinfo-checkbox-analytics: stores consent for “Analytics” cookies.

General

  • You cannot transfer your privacy policy rights to others.
  • Outside Help Limited may transfer its rights if your rights remain unaffected.
  • If any provision is found invalid or unenforceable, it will be deleted without affecting other provisions.
  • No delay or omission constitutes a waiver of rights or remedies.
  • This agreement is governed by English and Welsh law; all disputes fall under exclusive English and Welsh court jurisdiction.

Changes to This Privacy Policy

Outside Help Limited reserves the right to modify this policy as necessary or required by law. Changes are posted immediately on the Website; continued use after changes constitutes acceptance. Contact hello@outside.help with questions.

Contact

Outside Help Limited — registered number 13215222 — © 2026 All rights reserved.