We have three different subscription levels, which are tailored to suit any business. Everything we offer you has clear and transparent pricing to give you peace of mind on your costs and IT service.
Services | Description | Bronze | Gold | |
Entry Level - start-ups to small business | Perfect For Most - Suitable for small to medium business | Full Coverage - | ||
Products | Microsoft 365 Productivity Suite | |||
Bespoke Setup of Your Entire IT System | Initial company set up | |||
Employee profile creation | Additional Cost Option | |||
Set up of email accounts | ||||
Moving all company data into Onedrive & Sharepoint | ||||
24/7 Helpdesk Support | Remote support either through our online support, or by phone | |||
Onsite support | ||||
Critical out of hours service desk | ||||
Fully Secured Desktop Environment | Security protection and management for all business IT devices | |||
Internet security filter | ||||
Cyber protection | ||||
Compliance management for GDPR purposes | ||||
Data Protection and Backup | Cloud backup for email and files | |||
Cloud backup for Teams, Groups and SharePoint | ||||
Pro-active IT Management | Remote Device Management | |||
Active remote device Monitoring and Maintenance alerts | ||||
Device and data usage reports | ||||
Employee Training and Development | Employee advice and guidance on security best practice | |||
User Manuals for all software | ||||
Pre recorded online software training for employees | ||||
Onsite training for employees | ||||
Advanced Support Services | Professional Services | |||
Our key product offering is Microsoft 365.
Included in this package is Desktop, Mobile and Web versions of the key Microsoft applications which can be licensed to install on any device. More than just Word, Outlook and Excel, this also includes collaborative tools, such as SharePoint and Teams. File storage options are available; OneDrive for each user and SharePoint for business-wide data storage in The Cloud.
Applications can be opened virtually anywhere, allowing for ultimate flexibility and mobile working. Whether at home, at the office, or anywhere else – you can work at your own convenience and benefit from new ways to collaborate and increase productivity.
From initial consultation right through to set up, implementation and staff training – we’ll deliver complete, end-to-end management of your business specific IT solution. Our dedicated onboarding team complete an audit of your IT, take backups, build your online IT infrastructure and then migrate all of your business data into Microsoft 365.
Throughout this process you can have peace of mind that your data is safe and downtime is kept to a minimum. Regardless of service level, we have a warranty period to iron out any niggles free of charge. Our team are here to make sure there is as little disruption to your business as possible.
Whenever you need any ‘Outside Help’ we are there in the background monitoring your IT and in most cases, fixing issues before you even notice. If you do need to get in touch, this can be either through your computer or by phone to our ticketed service desk. You will receive regular updates through the ticket system, so you are aware of what is being done to fix your issue. We also offer onsite support and critical support out of core business hours.
Our support services are designed to give you peace of mind that your business is able to do what it does best, without the stress or need to focus on IT issues.
The cyber security landscape is continually changing…. and it is our job to keep ahead of those changes. It is critical for your business to be protected against threats or vulnerabilities, with the ability to be able to detect and respond immediately.
We ensure that all your business devices have comprehensive security tools. We install additional security filters for the internet, as well as protecting your business from potential cyber attacks. We also ensure that your IT systems are compliant with current data legislation.
We work hard to keep your business secure at all times, to minimise any reputational risk or potential downtime.
We provide secure and protected Cloud backup of all business data, allowing for either recovery of individual files or emails, instantly to any location.
This means the risk of losing any business critical data is minimised, giving peace of mind that in the unlikely event of an issue, your business infrastructure is recoverable.
All employees devices will be fully managed by us, in a proactive way, to eliminate potential problems such as lack of memory, the device working slowly, or the device becoming unresponsive. Due to the way we manage this, most problems are identified before the user becomes aware.
As a result, each employee in your business will face very few frustrating IT problems, which will increase their productivity and wellbeing.
Usage reports enable Outside Help to monitor trends, and analyse where you can improve your experience or save costs.
When you join Outside Help, we are able to support your employees in a number of ways:
We offer advice and guidance in relation to common IT problems. We also provide user manuals for any software installed.
Our team of trained experts have crafted an online library of on demand video blogs, covering a range of IT topics, which can be viewed at your teams convenience.
There is also an option to book on demand face to face training at your business premises, if there is a particular development need for your team.
By offering these options, your team should experience real benefit from the infrastructure changes we agree to make. The entire team should feel confident and comfortable using any new or existing software. The training available should help with managing any transition, if the team are required to start working in a new way.
This results in driving overall productivity within your business and gives your team the IT tools they need to feel empowered in the workplace.
In addition to the three tier subscription model, we also offer a range of Professional Services, including:
By offering these bespoke services, we can support you in making any required changes within your business, to enable your business to thrive.
Here to help you
Our services will provide you with access to cutting edge technology, which will enable you to take control and operate the way you want to, by providing the following:
*subject to Microsoft 365 terms and conditions
Not everyone is an expert in IT, it’s a complex environment and there are a plethora of moving parts. IT infrastructure like computer systems, technology assets, the legal stuff like data compliance and GDPR, business data protection and continuity, cyber security – the list goes on! Professional full range IT solutions marry these systems and processes together to create a flexible way to manage your small business, reliably and safely, from anywhere in a way that supports your future growth.
Historically, small businesses often choose to support themselves either to save themselves money. However, they can expose themselves to legal risk and reputational risk; cyber attack, data leaks, legal action – we shudder to think! But there is a solution! Choose an IT support company like Outside Help you with your IT challenges, and you know you’ll be in safe hands. We’ll save you valuable time by managing the whole system for you at an affordable cost; keep your IT costs lean and mean and your business running smoothly.
Not everyone is an expert in IT, but we are! We have been doing this for a long time, in some of the world’s largest enterprises. By bringing large enterprise skills into the small/medium business we deliver flexibility, security and reliability and we do this in a personable and approachable way. Because not only are we experts in IT we are interested in people. So we also don’t just quietly hide in the background, we are quirky, fun and bold and we love getting involved. We will get to know you and your business. Your vision becomes our vision, we are here to say yes so that you can focus on what you do best.
An IT company like Outside Help provides fully managed desktop services that secure, stabilise and maintain the business technology assets (phones, laptops, computers) on a monthly subscription basis. They may or may not also provide security services like anti-virus, firewall, phishing alert software (i.e DNS filtering), on site or virtual cyber security training for your team, as we do as Microsoft Partner. Many IT companies will prefer to work with larger organisations, whereas we are specialist professionals trained to provide bespoke support for small businesses looking at future growth.
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