Outside Help

IT Support tailored to your business

Our Services

We have three different subscription levels, which are tailored to suit any business.  Everything we offer you has clear and transparent pricing to give you peace of mind on your costs and IT service.

Our IT SERVICE Plans

Services

Description

Bronze

Silver

Gold

Entry Level

-
Suitable for

start-ups to small business

Perfect For Most

-

Suitable for

small to medium business

Full Coverage

-
Suitable for medium to large business

Products

Microsoft 365 Productivity Suite

Bespoke Setup of Your Entire IT System

Initial company set up

Employee profile creation

Additional Cost Option

Set up of email accounts

Moving all company data into Onedrive & Sharepoint

24/7 Helpdesk Support

Remote support either through our online support, or by phone

Onsite support

Critical out of hours service desk

Fully Secured Desktop Environment

Security protection and management for all business IT devices

Internet security filter

Cyber protection

Compliance management for GDPR purposes

Data Protection and Backup

Cloud backup for email and files

Cloud backup for Teams, Groups and SharePoint

Pro-active IT Management 

Remote Device Management

Active remote device Monitoring and Maintenance alerts

Device and data usage reports

Employee Training and Development

Employee advice and guidance on security best practice

User Manuals for all software

Pre recorded online software training for employees

Onsite training for employees

Advanced Support Services

Professional Services
*additional costs apply above the subscription fee

prices start from £20 per user per month

Access to IT experts when you need

Products

Our key product offering is Microsoft 365.

Included in this package is Desktop, Mobile and Web versions of the key Microsoft applications which can be licensed to install on any device. More than just Word, Outlook and Excel, this also includes collaborative tools, such as SharePoint and Teams. File storage options are available; OneDrive for each user and SharePoint for business-wide data storage in The Cloud.

Applications can be opened virtually anywhere, allowing for ultimate flexibility and mobile working. Whether at home, at the office, or anywhere else – you can work at your own convenience and benefit from new ways to collaborate and increase productivity.

Bespoke Setup of Your Entire IT System

From initial consultation right through to set up, implementation and staff training – we’ll deliver complete, end-to-end management of your business specific IT solution. Our dedicated onboarding team complete an audit of your IT, take backups, build your online IT infrastructure and then migrate all of your business data into Microsoft 365.

Throughout this process you can have peace of mind that your data is safe and downtime is kept to a minimum. Regardless of service level, we have a warranty period to iron out any niggles free of charge. Our team are here to make sure there is as little disruption to your business as possible.

24/7 Helpdesk Support

Whenever you need any ‘Outside Help’ we are there in the background monitoring your IT and in most cases, fixing issues before you even notice. If you do need to get in touch, this can be either through your computer or by phone to our ticketed service desk. You will receive regular updates through the ticket system, so you are aware of what is being done to fix your issue. We also offer onsite support and critical support out of core business hours.

Our support services are designed to give you peace of mind that your business is able to do what it does best, without the stress or need to focus on IT issues.

Fully Secured Desktop Environment

The cyber security landscape is continually changing…. and it is our job to keep ahead of those changes. It is critical for your business to be protected against threats or vulnerabilities, with the ability to be able to detect and respond immediately.

We ensure that all your business devices have comprehensive security tools. We install additional security filters for the internet, as well as protecting your business from potential cyber attacks. We also ensure that your IT systems are compliant with current data legislation.

We work hard to keep your business secure at all times, to minimise any reputational risk or potential downtime.

Data Protection and Backup

We provide secure and protected Cloud backup of all business data, allowing for either recovery of individual files or emails, instantly to any location.

This means the risk of losing any business critical data is minimised, giving peace of mind that in the unlikely event of an issue, your business infrastructure is recoverable.

Pro-active IT Management

All employees devices will be fully managed by us, in a proactive way, to eliminate potential problems such as lack of memory, the device working slowly, or the device becoming unresponsive. Due to the way we manage this, most problems are identified before the user becomes aware.

As a result, each employee in your business will face very few frustrating IT problems, which will increase their productivity and wellbeing.

Usage reports enable Outside Help to monitor trends, and analyse where you can improve your experience or save costs.

Employee Training and Development

When you join Outside Help, we are able to support your employees in a number of ways:

We offer advice and guidance in relation to common IT problems. We also provide user manuals for any software installed.

Our team of trained experts have crafted an online library of on demand video blogs, covering a range of IT topics, which can be viewed at your teams convenience.

There is also an option to book on demand face to face training at your business premises, if there is a particular development need for your team.

By offering these options, your team should experience real benefit from the infrastructure changes we agree to make. The entire team should feel confident and comfortable using any new or existing software. The training available should help with managing any transition, if the team are required to start working in a new way.

This results in driving overall productivity within your business and gives your team the IT tools they need to feel empowered in the workplace.

Advanced Support Services

In addition to the three tier subscription model, we also offer a range of Professional Services, including:

  • Additional changes required within the business IT infrastructure following on from the initial review and setup
  • Joiners, movers and leaves process
  • Solving strategic business challenges, using IT


By offering these bespoke services, we can support you in making any required changes within your business, to enable your business to thrive.

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Managed IT Support

Our services will provide you with access to cutting edge technology, which will enable you to take control and operate the way you want to, by providing the following:

*subject to Microsoft 365 terms and conditions

office 365 support
You are in safe hands

Proud to be partnered with these with industry leaders

You are in safe hands

Proud to be partnered with these with industry leaders

More than IT

Our Values

A 'people' company
As your friendly neighbourhood IT support provider, we put people first. You won't have to sit through any mind-numbingly boring techy meetings with us! We strive to build strong personal relationships with you and your business. We have a genuine want to see you thrive and we aren't afraid to show it!
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FAQs

  • Save time and effort with a fully managed infrastructure
  • Access cutting edge industry knowledge
  • Take control over how your business operates

 

Not everyone is an expert in IT, it’s a complex environment and there are a plethora of moving parts. IT infrastructure like computer systems, technology assets, the legal stuff like data compliance and GDPR, business data protection and continuity, cyber security – the list goes on! Professional full range IT solutions marry these systems and processes together to create a flexible way to manage your small business, reliably and safely, from anywhere in a way that supports your future growth.

  • DIY IT exposes your business to potential risks
  • Have peace of mind that a team of experts is just a phone call away
  • Partner with us for an affordable solution to your IT woes

 

Historically, small businesses often choose to support themselves either to save themselves money. However, they can expose themselves to legal risk and reputational risk; cyber attack, data leaks, legal action – we shudder to think! But there is a solution! Choose an IT support company like Outside Help you with your IT challenges, and you know you’ll be in safe hands. We’ll save you valuable time by managing the whole system for you at an affordable cost; keep your IT costs lean and mean and your business running smoothly.

Not everyone is an expert in IT, but we are! We have been doing this for a long time, in some of the world’s largest enterprises. By bringing large enterprise skills into the small/medium business we deliver flexibility, security and reliability and we do this in a personable and approachable way. Because not only are we experts in IT we are interested in people. So we also don’t just quietly hide in the background, we are quirky, fun and bold and we love getting involved. We will get to know you and your business. Your vision becomes our vision, we are here to say yes so that you can focus on what you do best.

  • Support solutions for all your technology assets
  • Keep your data properly protected
  • Virus, firewall and phishing protection with cyber security training

 

An IT company like Outside Help provides fully managed desktop services that secure, stabilise and maintain the business technology assets (phones, laptops, computers) on a monthly subscription basis. They may or may not also provide security services like anti-virus, firewall, phishing alert software (i.e DNS filtering), on site or virtual cyber security training for your team, as we do as Microsoft Partner. Many IT companies will prefer to work with larger organisations, whereas we are specialist professionals trained to provide bespoke support for small businesses looking at future growth.

24/7 Help Desk
Fully Customised IT Support Set Up
Back up and GDPR Compliance
Proactive Cyber Security
Remote IT Solutions

Free Consultation

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