More than IT

Our Values

Here at Outside Help, we care about our external environment, our local community, and the way we work as individuals.

Why we do this

The human side to IT

An IT company should go beyond IT support services. A reliable company that cares about the bigger picture is more likely to fit seamlessly into your business, delivering proactive support solutions that work for your organisation and providing exceptional customer service.

Outside Help Team


Every day, the outside helpers are looking for ways to be involved, support or raise awareness for groups and charities within the community. We’re proud to provide support to these critical and amazing charities that give so much back to the community.

Our Grieving Hearts

Our Grieving Hearts celebrated its 10th anniversary, offering hope and help following the devastating loss of a precious son or daughter.

We are so proud to have helped Our Grieving Hearts at their working party at Butterfly Meadows, a place of tranquillity for parents who have lost their children. The volunteers worked tirelessly to restore this beautiful garden.

The relaxing afternoon for bereaved parents, grandparents, siblings and Butterfly Meadow Brentwood volunteers saw a dove release courtesy of Jane Bennett of Bennetts Funeral Directors Ltd.

Our team is looking forward to the next working party and contributing more to this amazing and important project. Many thanks to everyone involved.


At Outside Help, we’re all about being green. As a new, small, and local London company, we believe in the power of sustainable practices! Our mission is to promote sustainable development and low-carbon business practices worldwide through our eco-friendly business methods, cloud-enabled technologies, and remote services.

The Covid-19 pandemic showed us how quickly the world can change, and some of those changes were positive. We saw clear waters in the Venice Canals with dolphins swimming, blue skies over normally smoggy Delhi, and wild animals exploring the quiet streets of locked-down London. If such dramatic improvements can happen in a short time, why can’t we make lasting changes for the better?

We’re serious about our commitment to the planet. We embrace practices like working from home (yes, we don’t have any offices), which cuts down on travel. We avoid printing (we’re a tech company, after all – paper is a no-go!), and we source from local suppliers, and use digital business cards. Plus, we recycle and reuse as much as possible.

We’ve partnered with Phoenix FM and their associated charities, such as Hopefield Animal Sanctuary and Butterfly Meadow, to give back to the environment. At Outside Help, we’re not just about helping you with IT – we’re also dedicated to helping the outside world!

Mental Health

At Outside Help, we’re dedicated to our clients’ mental health. After all, it’s what’s on the inside that counts!

While we keep computers healthy, we’re equally focused on keeping our people healthy. But mental health to us is more than just initiatives. What actually is mental health? We’ve all heard the term and the broad range of issues it encompasses, but with so many different challenges, where do you start to help?

Mental health isn’t a one-size-fits-all deal. It affects everyone differently – young, old, male, female – and with our diverse team, we’re learning from each other how best to help.

We’re not professionals, but we’ve discovered things that work for us. We’re a lifeline for business IT support, so why can’t we be a lifeline for each other? We want to bring a new meaning to the IT service desk!

Remote working can help balance family commitments and the pressures of home life with work. You can work from a place that feels safe and suits your needs without the stresses of outside life interrupting your happy environment.

No questions asked. Have an appointment to get to? Go. Need to take a personal day? Take it. Have an important phone call you’ve been waiting for? Answer it. We trust each other to do our work and look after ourselves at the same time. Outside Help provides the tools to take your business on the go, for whenever you need it. Balancing work and life can be tricky, but with support, it goes from walking a tightrope to standing on one leg – it still takes effort, but it’s much easier.

We offer open-ended bereavement, regular work breaks, proper workstation setups, flexible hours, team retreats, in-house workshops, learning webinars, confidential support, and a trained mental health first aider. The list of what we can and want to do to help is endless. While we’re still learning, we strive to grow and improve.

No one should have to face mental health challenges alone. Outside Help is here to support.

For more information on mental health, visit or #everymindmatters.

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A Cyber Security plan every business can start working on today.

5 Tips to Keep your Business Safe


IT Managed Services stand as a pivotal pillar for seamless business operations, enabling you to concentrate on your core functions without the distraction of technical hitches. They deliver:

  • Expert Insight: Address intricate IT challenges and cyber security threats with professional acumen.
  • Robust Security: Fortify your digital realm against cyber threats and ensure data integrity.
  • Operational Efficiency: Keep your technological tools sharp and performance-optimised, boosting productivity.
  • Cost-Effectiveness: Provide expert IT and cybersecurity guidance minus the financial burden of an in-house team.
  • Regulatory Adherence: Navigate through the maze of data protection and privacy legislation.
  • Flexible Scalability: Tailor IT and cyber security solutions to scale in tandem with your business growth.


In essence, IT Managed Services and robust cyber security solutions are indispensable, safeguarding and elevating your digital infrastructure to foster sustainable advancement and security.

An IT managed service provider offers complete management solutions for all your technology assets. This includes ensuring data security, protecting against viruses and phishing attacks, and providing cyber security education.

Typically, IT managed service providers manage and optimise your business technology resources, including phones, laptops, and desktops, through a monthly subscription model. They also offer security solutions such as antivirus, firewall, and phishing detection tools like DNS filtering. Services often include both in-person and digital cyber security training for your staff. Unlike many IT providers that cater to large corporations, some specialise in delivering personalised support to small businesses poised for growth.

Trying to handle IT on your own can be risky. But don’t worry, there’s a team of experts ready to help you navigate the tech jungle without breaking the bank.

Many small businesses think doing IT themselves will save money, but this often leads to trouble like legal issues and cyber threats. Instead, partnering with an IT Managed Services company like Outside Help can be a game changer. We take care of your IT needs affordably, freeing up your time and resources so your business runs smoothly.

IT might seem complex, but it’s what we do best. With years of experience in global corporations, we bring top-notch expertise to small and medium-sized businesses. We offer flexibility, security, and reliability with a friendly touch. We’re not just techies; we’re approachable and ready to dive in. We take the time to understand you and your business, making your goals our own. We’re here to make things easier so you can focus on what you do best.

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