More than IT
Our Values
Here at Outside Help, we care about our external environment, our local community, and the way we work as individuals.
Why we do this
The human side to IT
An IT company should go beyond IT support services. A reliable company that cares about the bigger picture is more likely to fit perfectly into your business, deliver proactive support solutions that work for your organisation and provide great customer service.
Community
Every day, the outside helpers are looking for ways to be involved, support or raise awareness for groups and charities within the community. We’re proud to provide support to these critical and amazing charities that give so much back to the community.
Our Grieving Hearts
Our Grieving Hearts celebrated its 10th anniversary, offering hope and help following the devastating loss of a precious son or daughter.
We are so proud to have helped Our Grieving Hearts at their working party at Butterfly Meadows, a place of tranquillity for parents who have lost their children. The volunteers worked tirelessly to restore this beautiful garden.
The relaxing afternoon for bereaved parents, grandparents, siblings and Butterfly Meadow Brentwood volunteers saw a dove release courtesy of Jane Bennett of Bennetts Funeral Directors Ltd.
Our team is looking forward to the next working party and contributing more to this amazing and important project. Many thanks to everyone involved.
Environment
At Outside Help, we want to be green. As a new, small and local London company we believe you need to be keen on the green! Our goal is to promote sustainable development and low-carbon business practices globally through our sustainable business practices and cloud-enabled technologies and remote services.
During the Covid-19 pandemic, we saw how the world changed and how certain things changed for the better. There were clear waters in the Venice Canals with dolphins swimming in them, blue skies over the usually smoggy Delhi and wild animals roaming around the quiet streets of locked-down London. If the environment can change in this small about of time, why can’t things change for good forever?
We put our green where our mouth is when it comes to helping the planet. We focus on practices such as working from home (yes we don’t have ANY offices) which reduces travel, no printing (I mean we are a technology company, we can’t possibly use paper!), out-sourcing from local suppliers, like our recycled material business cards, and of course recycling and re-using as much as possible.
We have partnered with Phoenix FM and their charities such as Hopefield Animal Sanctuary and Butterfly Meadow, to give back to the environment and so Outside Help can also work on Helping the Outside!
Mental Health
At Outside Help, we are committed to our clients’ mental health. After all, it’s what’s on the inside that counts!
While we keep computers healthy we are dedicated to keeping our people healthy. Running initiatives for our team such as Mental Health Mondays gives us a chance to reset, warm-up, catch up and ease into the week and the work ahead; making sure our team has the best start to the working week. However, mental health to us means more than initiatives. But what actually is mental health? We’ve all heard of the phrase and the broad range of movements finally being talked about but with such an extensive umbrella term of so many different issues, problems and illnesses, where do you start to help?
Mental health isn’t a one-size-fits-all deal. It can affect the young, old, male, female and with our team being all the aforementioned, we are learning from each other on the most important question of all – how can I help?
Now obviously we aren’t professionals but along the way, we have found things that work for us. We are a lifeline for Business IT support so why can’t we be a lifeline to support each other? We’d like to bring a new meaning to the IT service desk!
We know that remote working can help with family commitments and juggling the pressures of home life with work life with ease. You can work from a place you can feel safe and that is tailored to your needs without the stresses of outside life interrupting your happy environment.
No questions asked. Have an appointment to get to? Go. Need to take a personal day? Take it. Have an important phone call you’ve been waiting for? Answer it. We trust each other to do our work and look after ourselves at the same time. Outside Help can provide the tools to take your business on the go, for if or when you need to. Sometimes it’s a tricky balance but we believe when you have people there to support you, balancing goes from walking on a tightrope in the sky to standing on one leg – it still takes work but it’s much easier.
Open-ended bereavement, regular work breaks, correct work station set up, flexible hours, team retreats, in-house workshops, learning webinars, confidential support, in house, trained mental health first aider… the list is endless for what we can and want to do to help. While we are still learning, we do all we can to grow and be better.
No one should have to face it alone, Outside Help is here to help.
For more information on Mental Health visit mind.org.uk or #everymindmatters.
FAQs
IT support stands as a pivotal pillar for seamless business operations, enabling you to concentrate on your core functions without the distraction of technical hitches. It delivers:
- Expert Insight: Addresses intricate IT challenges with professional acumen.
- Robust Security: Fortifies your digital realm against cyber threats and ensures data integrity.
- Operational Efficiency: Keeps your technological tools sharp and performance-optimised, boosting productivity.
- Cost-Effectiveness: Affords expert IT guidance minus the financial burden of an in-house team.
- Regulatory Adherence: Navigates through the maze of data protection and privacy legislation.
- Flexible Scalability: Tailors IT solutions to scale in tandem with your business growth.
In essence, IT support is indispensable, safeguarding and elevating your digital infrastructure to foster sustainable advancement and security.
Navigating IT on your own could lead your venture towards unnecessary hazards. Rest assured, a cadre of specialists is merely a call away, ready to escort you through the technological thicket with a cost-effective solution at hand.
Traditionally, small enterprises might opt for self-sufficiency in IT to curb expenses, yet this route often steers them into perilous waters — think legal entanglements, cyber threats, and the like, enough to send shivers down one’s spine! Fear not, for a beacon of hope exists. Partnering with an IT support entity like Outside Help ensures your digital dilemmas are in adept hands. We pledge to conserve your precious time and resources, managing your IT ecosystem at a sensible price, thus streamlining your operational costs and keeping your business in seamless motion.
While IT may be a labyrinth to many, it’s our domain of expertise, honed across years of experience within the vast arenas of global corporations. Translating this high-level acumen to the needs of small and medium-sized businesses, we promise not just unmatched flexibility, security, and dependability, but also a warm, engaging approach. At our core, we’re as much about people as we are about technology. Far from lurking in the shadows, we’re vibrant, engaging, and eager to dive into the fray. Getting to know you and your business is our priority; your aspirations become ours. We’re in the business of affirming ‘yes’, allowing you to concentrate on what you excel at.
- Complete management solutions for every tech asset
- Ensuring your data’s security
- Protection against viruses, and phishing, alongside cyber security education
An IT establishment such as Outside Help delivers comprehensive management for desktops, safeguarding and optimising business technology resources (including phones, laptops, desktops) through a monthly subscription model. They might also extend security solutions like antivirus, firewall, phishing detection tools (for instance, DNS filtering), and provide either in-person or digital cyber security education for your personnel, akin to our offerings as a Microsoft Partner. While numerous IT entities may lean towards serving larger corporations, our focus is on offering tailored support to small businesses poised for future expansion.