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An IT Service at heart

The Outside Help Team

We are a passionate and creative IT support partner. Our four directors bring a wealth of knowledge from corporate environments, working on high-level infrastructure, allowing us to bring that expertise to you and your business.

Say hello to the

Outside Help Family

Here at Outside Help, we are a ‘people company’. Our superstar team bring a wealth of technical expertise, quality service desk support, helping you to get on with what you do best. Providing IT services, strategy, training and guidance to our customers is hard work and we pride ourselves on the efforts we make to create and deliver a reliable solution that works for your business.

Feel free to contact us if you have any questions!

Outside Help team
You are in safe hands - we're Cyber Essentials Certified

And proud to be partnered with these industry leaders

You are in safe hands - we're Cyber Essentials Certified

And proud to be partnered with these industry leaders

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Chris Ashton

Managing Director

Chris is a certified Project and Programme Manager and has over 20 years of experience working in the City of London delivering I.T. professional services. Chris has also run global programmes of business change for some of the world’s largest corporations including London Metal Exchange, Royal Bank of Scotland, Citi, Merrill Lynch, BlackRock, and AVIVA.

He has a diverse global experience across B2B, banking, insurance, technology, telecoms and consulting.

Chris brings a wealth of commercial experience to Outside Help. He is the first point of contact and will be assisting you every step of the way.

Fun Facts

I’m originally from Australia.

I don’t know anything about sports, although I do try to play cricket in the summer.

I love to spend time with my family, walking my black Chow-Chow and hanging out with my cats.


Operations Director

Stuart’s worked in and around technology for close to 30 years at the likes of ETrading Software, HSBC and Natwest Markets. During that time he’s helped many companies and individuals achieve technical challenges.

Attention to detail is a key skill for Stuart who prides himself on ensuring the customer experience is managed beyond expectation at any time.

Whilst these days he’s often been behind the scenes (in a project manager capacity), he still likes to stay close to the coalface helping him to keep up to date with the latest technology and best industry practices.

Fun Facts

I’m a highly organised person both in and out of work (which drives my friends and family mad).

When I’m not diar-ising my life to the nth degree, I’m also a keen traveller who enjoys motorsports, often trying to combine a cheeky trip abroad with an F1 race!

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Russel Arthey

Chief Technology Officer

With over 20 years of experience, mainly within financial services in the City of London, Russel is a highly experienced Technical Architect specialising in Digital Workplace. End-User Computing, Microsoft 365, Mobility and Security.

Russel has worked on technology projects and developed strategies for many large multinational corporations including Barclays, ABN Amro, Daiwa Capital Markets, Rabobank, London Stock Exchange, London Metal Exchange and PwC.

Fun Facts

I am a fully paid up old school IT geek who loves nothing more than researching new technology

When not spending time with my family, I can usually be found in the garden, dreaming about travelling, out running or watching F1 on the TV.

Dean Peacock

Finance, Commercial and Client Onboarding Director

Dean is a Programme Manager with over 20 years of experience, successfully delivering full lifecycle projects working at some of the world’s largest financial and insurance organisations. He has worked at Lloyd’s of London, MS Amlin, RBS, Direct Line Group, Orange Business Services, Cisco Systems, Computacenter and Xerox.

Dean’s approach to Project Management allows him to assemble the best resources and build strong relationships with colleages and clients.

Fun Facts

I have to manage two very young children at home which is just as challenging!

I also love Cycling, Golf, Snowboarding and watching sport!

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Jessica Shaltout

Marketing Director

Jess has worked in the Marketing space for over 20 years. Starting out at a large media corporation, and now running a media agency, Zest Media Group, which originally began in the print realm and expanded into the digital marketing world. From print, to design, videography to photography, to paid advertising strategy. Jess brings a wide range of knowledge to the table to help Outside Help… help you.

Fun Facts

I love working on interiors projects, making my house look lovely.

I have 2 little ones who like to keep me on my toes.

I am terrible at doing any exercise, although really enjoy yoga.

Lisa Munday

Office Manager

Lisa started her career in the City at Lloyds of London and then went on to work in Foreign Exchange. She is highly organised, and very practical making her a great Office Manager, supporting the entire team at Outside Help.

Fun Facts

I married Adam in 1992 (forever ago!) and have two beautiful daughters.

I enjoy a glass of Provence Rose or Gavi di Gavi and a cuddle of my 15-year-old black Shih Tzu called Mutley.

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Apprentice Desktop Support Technician

Dom left school looking for a career in technology. Outside Help has provided him with a Level 3 digital communication technician Government programme which is a great entry point into a desktop/cloud technology-based career.

Dom will be going on call-outs to clients, providing technical support and IT service, establishing and diagnosing problems and faults, interpreting relevant specifications and applying security policies to desktops.

Fun Facts

I love to play sports. Football and cricket mainly and any other sports.

Also, I love gaming and have been interested in the technology behind how it all works for years.


Nisha Arthey

Account Manager
Project Manager - Client Onboarding

Nisha is a Senior Project Manager with over 20 years of experience and has used her well planned and personable approach to support, guide and cajole her teams into successfully delivering technology projects to a multitude of international organisations including Merrill Lynch, Blackrock, ABN Amro, Trading Screen, Metropolitan Police and Royal Bank of Scotland.

Fun Facts

I am a highly organised mother of two young girls who likes nothing more than a good list, if it needs doing – it needs to be on a list!

My recipe for cardamon and rose cake, which I am told is delicious, has been published. I am also an active member of the British Sugarcraft Guild which allows me to indulge in the opportunity to learn new baking skills whenever possible.

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Jack Matthews

Account Manager
Project Manager - Client Onboarding

Jack has worked in IT for 7 years and worked his way up from Project Support to a fully-fledged Project Manager, working in a number of industries from Fintech, Hospitality and Facilities Management at corporations including, The Royal Bank of Scotland, The London Metal Exchange, KONE and Bourne Leisure.

Fun Facts

I love to keep fit and my main interest is boxing.

If I’m not working out I’m normally looking into the latest fashion trends or taking my American Bulldog out for a walk around the countryside in Hertfordshire.

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More than IT

Our Values

A 'people' company
As your friendly neighbourhood IT support provider, we put people first. You won't have to sit through any mind-numbingly boring techy meetings with us! We strive to build strong personal relationships with you and your business. We have a genuine want to see you thrive and we aren't afraid to show it!
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